What to Expect

As a new client of our Veterinary Clinic in Chilliwack, you can expect our full attention to your pets’ needs.  Our service will be provided with courtesy and respect.

As a new client of our practice you can expect our full attention to your pets’ needs.  Our service will be provided with compassion and with the utmost care.

Before you even book your first appointment you may request to have a quick “meet the vet” appointment.  You will get a tour of our hospital, introductions to our support staff and chance to meet the doctor and say Hello.

When you arrive for your appointment, you will be greeted warmly, and we will usher you into an exam room as soon as we have one available. Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.

Our Client Care Coordinator, Shannon will take and weigh your pet, will take a history and gather some data for the doctor.  A veterinarian will see you next, examine your pet ( from nose to tail), answer your questions and plan further diagnosis or treatment as necessary. You will see the Client Care Coordinator again to wrap things up, and she will provide you with further education information and answer routine wellness and care questions for you.  Our receptionist will handle the billing and schedule any needed follow up.

You can expect to receive a phone call in a few days checking up on your pet and ensuring that everything is going as it should.

We are excited to meet you and your four legged family members!